KPL Aerospace Shipping Policy
Effective from 1 July 2025
At KPL Aerospace, we pride ourselves on delivering aerospace products safely and efficiently using trusted carriers—TNT for all Australian deliveries and FedEx for international shipments.
Shipping Carriers & Services
TNT — our exclusive carrier for all Australian orders
FedEx — used exclusively for international orders outside Australia
Shipping Destinations
Australia-wide (all states and territories) — shipped via TNT
International — shipped via FedEx
For shipments involving Dangerous Goods (DG) internationally, please contact us directly to arrange compliant shipping solutions.
⏱ Estimated Delivery Times
Destination Carrier Estimated Delivery Time Metro Australia TNT 1–3 business days Regional Australia TNT 3–7 business days New Zealand FedEx 3–7 business days Other International FedEx Varies by destination
Delivery times are estimates and subject to customs clearance and local conditions. Delivery to remote or hard-to-reach locations may take longer than the quoted time frame.
Shipping Costs
Shipping costs are calculated and displayed during checkout before payment.
Orders over $250 AUD dollars may qualify for free or discounted shipping (check current promotions).
This Offer will on be for Austrilain wide when on promotion.
Additional charges may apply for oversize items or special handling or Dangous goods (DG) products.
Authority to Leave
You may provide delivery instructions including Authority to Leave (ATL).
KPL Aerospace accepts responsibility for parcels left under ATL when arranged by us.
ATL is not permitted for high-value or sensitive shipments.
Order Processing and Dispatch
We endeavor to dispatch all orders as quickly as possible.
Orders placed before 12 pm AEST are usually dispatched the same business day via TNT or FedEx.
Orders placed after 12pm will be dispatched on the next business day.
Orders are processed Monday to Friday, excluding public holidays.
In cases of high order volume or unforeseen delays, we will notify customers if dispatch cannot occur within 48 business hours.
Backorders
Backordered items will hold the entire order until all items are in stock unless otherwise requested.
Partial shipments can be arranged, but additional shipping fees may apply.
Transit Insurance
Insurance is available upon request. Please notify us at checkout or via email for a quote.
Order Status and How to View
After placing your order, please ensure all your details are correct—including shipping address, contact number, and email—to avoid delays.
If you notice any errors, contact our team immediately at orders@kplaerospace.com.au
You can view the status of your order at any time by logging into Your Account on our website using the email address provided during checkout.
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number to monitor your parcel’s progress via the carrier’s website.
⚖️ Australian Consumer Law Compliance
KPL Aerospace complies fully with the Australian Consumer Law (ACL), ensuring your consumer rights are protected.
Under ACL, you have the right to receive goods within a reasonable time. We make every effort to meet or exceed estimated delivery timeframes.
Should there be any significant delays or issues with your delivery, you are entitled to remedies including refunds or replacements as per ACL provisions.
For any concerns regarding your order, please contact us promptly so we can assist you in line with Australian consumer protection standards.
Need Assistance
For shipping questions, order updates, or international freight quotes, contact us:
orders@kplaerospace.com.au